General Terms & Conditions (GTC)

These General Terms & Conditions apply to the use of our website, online ordering, membership programs, and restaurant services.

1. Company Structure

Our restaurant operates within a multi‑location group consisting of:

• Restaurant Operations (Germany) – food service, on‑site dining, take‑away.

• IT Hub (Georgia) – online systems, website, CRM, technical support.

• Holding Company (Netherlands) – overarching administration and group management.

All customer-facing services within Germany are provided by the respective German restaurant entity.

2. Scope of Application

These Terms apply to:

• use of our website and online services

• online ordering and delivery

• voucher redemptions

• participation in loyalty or membership programs

• reservations and general customer interactions

By using our website or services, you agree to these Terms.

3. Menu & Opening Hours

We offer a fusion of Vietnamese and Italian cuisine.

Our operating hours are:

10:00 – 23:00

Kitchen closes at 21:30.

Opening hours may vary on holidays or special events.

4. Prices & Special Programs

All prices listed in the restaurant or on the website include applicable VAT unless otherwise stated.

We offer three price-related programs:

4.1 Kollegensclub (Workers’ Club)

• No registration required

• NFC card provided directly by staff

• Valid only from 14:00–18:00

• Includes special menu prices equivalent to approximately 30% savings

• Only valid for cardholders and non‑transferable

4.2 FounderClub

• Separate membership program

• Requires online application

• More information available on the FounderClub pages

• Terms & Conditions for FounderClub apply separately

4.3 Promotional Vouchers (Fridge Magnets Program)

We may distribute fridge magnets with QR codes for online menus or promotional vouchers.

Each voucher is valid under the conditions stated on the voucher itself.

5. Online Ordering

Online ordering is processed through our Odoo-based platform.

By placing an order online, you agree that:

• prices and availability may vary

• orders may be accepted or rejected for operational reasons

• estimated preparation or delivery times are non-binding

6. Reservations

Reservations submitted via our website are processed through our CRM system.

A reservation is only confirmed once you receive a confirmation message.

We reserve the right to adjust or cancel a reservation in exceptional circumstances.

7. Membership & NFC Cards

Some services require physical NFC cards (e.g., Kollegensclub, FounderClub).

By using an NFC card, you agree that:

• cards are personal and non-transferable

• lost cards may incur a replacement fee

• misuse may result in revocation of benefits

• discounts cannot be combined with other promotions unless explicitly allowed

Details for specific programs are described in their individual Terms.

8. Data Protection & Privacy

We process personal data according to applicable EU and German data protection rules (e.g. GDPR).

Data may be processed for:

• account and customer management

• reservation handling

• loyalty and membership programs

• analytics and service improvement

Our Data Protection Notice explains this in more detail.

9. Liability

We are liable only for damages caused by:

• gross negligence

• intentional misconduct

• mandatory statutory obligations

We are not liable for temporary unavailability, technical issues, or indirect damages.

10. Changes to Terms

We reserve the right to modify these Terms at any time.

The version published on the website applies.

11. Contact

For any questions regarding our services, memberships, vouchers, or technical issues, please contact the restaurant directly via the Contact page.